99macan Platform Privacy Notice
This page describes what we collect when you use 99macan and how we keep that data protected. We operate our platform in compliance with applicable data protection standards in supported jurisdictions. Your information—whether from account registration, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesia's major banks (mobile banking, local payment, online payment, e-wallet), or live-dealer table play—is handled according to this notice.
We collect minimal data for specific purposes: account identity verification, transaction settlement, fraud prevention, and platform operation. We do not sell your data. Third parties who process it on our behalf (payment processors, hosting providers, support teams) are bound by confidentiality obligations. You have the right to request what data we hold, correct inaccuracies, and understand how we use it.
What we collect and why
When you open a 99macan account, we ask for your email, phone number, and identity document (KTP or passport). This enables account recovery, two-factor authentication, and compliance with local gaming regulations. We verify your identity once; you do not resubmit documents unless we request updated proof.
Payment details are collected only when you initiate a deposit. If you choose DANA, e-wallet, or mobile banking, those apps handle your authentication—we receive only a transaction confirmation, not your login credentials or full payment data. Bank transfers via local payment, online payment, e-wallet, or mobile banking require your account name and number; we store this temporarily to match deposits to your 99macan account and delete it after reconciliation unless you elect to save it for future transfers.
We log your gameplay activity—stakes, bet history, live-dealer table sessions, tournament entries for Liga 1 or Piala AFF sportsbook markets—to calculate winnings, detect fraud, and comply with audit requirements. Your IP address and device type are recorded for security; we use this to flag unusual login locations and block automated access.
We retain your account data while your account is active. After closure, transaction records are kept for 3–7 years for tax and fraud-investigation purposes, then deleted. Identity documents are encrypted and stored separately from transaction logs.
Your rights and our commitments
You have the right to request a copy of all data we hold on you and to correct errors (e.g., if your registered name is misspelled). Contact us in writing to exercise these rights; we respond within 14 days. You may also request deletion of non-essential data, such as historical gameplay logs older than the current tax year, though we retain transaction records as required by law.
We are committed to keeping your data secure. All personal information is encrypted in transit (HTTPS) and at rest. Payment data is tokenised—we do not store your full card numbers or bank account numbers in plaintext. Our servers are hosted in data centres with redundant backups. In the event of a breach affecting payment or identity data, we notify affected users within 24 hours and provide guidance on account security steps.
Residents of certain jurisdictions may have additional rights. If you are based in Jakarta, Surabaya, or elsewhere in Indonesia and wish to exercise rights under applicable privacy law, write to our support team with "Data Access Request" in the subject line. We will respond in Indonesian or English as you prefer.
We do not share your data with third parties except as necessary: payment processors (who tokenise your transactions), hosting providers (who maintain server uptime), and legal authorities (only in response to valid court orders). We do not sell lists of users or behavioural profiles to marketing agencies.
This notice may be updated when our systems or local law change. We will post material updates here and notify active users of changes affecting rights or security. Your continued use of 99macan after an update constitutes acceptance of the new terms.
Questions about this policy or your data? Contact our support team at [email protected]Our data protection officer reviews requests during business hours, Monday to Friday, Jakarta time.